Carroll EMC Assures Customers

Carrol County Ga -- Carroll EMC officials, on Thursday, said the company is aware of a group of prepay members who have concerns with their balances following Winter Storm Benji.
The company insists that no one has been charged for electricity they haven’t used or paid more for the electricity that they did use. The company's member services department is working to help the prepay members to resolve any confusion and create a solution to keep their accounts in positive balances. 
A statement from the company Thursday reads: When communication is lost to a meter, our system estimates a balance for each day by calculating an average usage based on the prior ten days. The confusion was caused when our communication system created alerts for our prepay members during the outage based on these averages and not actual usage. Going from 45-degree weather to 20-degree weather during the storm and having household systems like HVAC, freezers, refrigerators, water heaters and other household appliances ramping up after power restoration caused energy spikes for everyone, including monthly-billed users. 
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