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Entering college for the first time and navigating all of the processes and procedure can be an overwhelming and sometimes daunting task. In an effort to make the quest for higher education a smooth transition, West Georgia Technical College has implemented the Customer Care Center.
The Customer Care Center is a new component of the College that works in partnership with departmental staff to handle some of the more challenging issues that come into the College. While the Customer Care Center works with employees, community members, and others, the Center’s primary focus has been in assisting students and potential students.
“Higher education has long had the reputation of not being particularly interested in providing great customer service,” said Diana Hair, Customer Care Center Coordinator. “This is not the attitude we wish to convey here at West Georgia Technical College. Rather, we hope that once a student has gone through the work that is required to become a college student, he or she will be successful at our school.”
In an effort to provide the best customer care to students, the Customer Care Center must stay knowledgeable and current in all areas of the College, from admissions to the registrar’s office to financial aid to registration to the business office to academics.
“If students run into stumbling blocks along the way and can’t seem to find answers from our website or from Student Affairs, Academic Affairs, Administrative Services, Continuing Education, Adult Education, or other areas, we want there to be a place for them to go,” said Hair. “That is where the Customer Care Center can step up and offer assistance.”
“West Georgia Technical College strives to provide the best quality of customer care to our students, faculty, staff and affiliates,” said President Dr. Skip Sullivan. “We want to be pro-active in solving issues in a timely, professional and friendly manner.”
The Customer Care Center is open Monday through Thursday from 8 a.m. - 6 p.m. and on Friday’s from 8 a.m. – noon. For more information on the Customer Care Center, visithttp://www.westgatech.edu/wecare/ or contact 770-537-7942 and WeCare@westgatech.edu.