New Scam Aimed At Carroll EMC Members

Carrollton, GA — Carroll Electric Membership Cooperative Members should be on guard for the latest ploy to obtain quick cash and personal information such as credit card and social security numbers.
“Be aware of callers claiming they are with Carroll EMC and demanding immediate payment or threatening immediate disconnection,” says Jerome Johnston, Carroll EMC chief operating officer.
While utility scams are nothing new, thieves have created a new con: they manipulate an outgoing telephone number so that on caller ID the call appears to come from Carroll EMC. If a recipient dials the fake number—he or she will hear an on-hold message which mimics a real EMC Member greeting. The practice can catch Members unaware since the phone number and greeting appear to be legitimate.
However, per Johnston, Members should be on high alert regarding any call in which someone claiming to be employed by Carroll EMC demands immediate payment and threatens disconnection. Under these high-pressure circumstances, Members should never provide payment information to that caller.
“If you have doubts, or if your instincts are telling you to proceed with caution, call the EMC office number provided on your most recent billing statement and speak with one of our Member service representatives,” says Johnston. “These professionals can talk with you about your billing status and discuss payment arrangements where applicable.”
In addition to this most recent trick, there have been limited reports of scammers showing up at a service address in clothing marked with what appears to be Carroll EMC logos and attempting to collect a past-due bill and threatening to instantly disconnect service. Per Johnston, no one from Carroll EMC will come to a residence or business and demand payment by debit/credit/gift card or cash.
Because of the mounting threat to Members, Carroll EMC will continue to work with the Consumer Protection Unit (CPU) of the Georgia Department of Law to report scammers and continue to educate the co-ops Members via e-mail notifications, newsletters and bill inserts, social media posts, and web site updates, among other communications.